Privacy Policy
Protecting your privacy
At With A Pop we are committed to protecting your privacy. This policy outlines how we collect, hold, use and disclose your personal information and your rights in relation to the personal information we hold about you.
By providing With A Pop with your personal information, you consent to the collection, storage, use and transfer of your personal information as provided for in this Privacy Policy and to enable us to provide our products and services. By continuing to use this website or deal with us, you agree to the terms of this Privacy Policy and any changes made to the policy from time to time.
What personal information does With A Pop collect?
Personal information means information or any opinion, whether true or not, and whether written down or in a material form or not, about an individual who is identifiable. Certain personal information may be required by With A Pop in order for us to provide our products or services, such as:
-the full name and address of you and recipient, e-mail address, billing address, contact phone numbers,
-the delivery location (such as the name of the recipient’s work, business or hospital room),
-information about transactions (such as order dates, order amounts and payment information such as credit card details),
-information provided in communications between you and us (such as messages to be written on personal cards),
-information collected to establish your identity (such as name, address, previous order history).
If you provide us with sensitive personal information about yourself, the recipient or any other person, for example, in the form of a message on a greeting card, you will be taken as having consented to us holding and using that information for the purposes of conducting our business and providing our products and services. This includes providing order details, delivery address and message information to florists, delivery couriers and other companies and individuals that work on our behalf in order to provide our products and services.
Collection and use of information
With A Pop collects personal information for the purpose of conducting our business and providing our products and services. We may collect personal information to allow us to:
-Enable you to order products from our website
-provide details to delivery couriers and other companies and individuals that work on our behalf in order to provide our products and services
-Process your inquiries and improve our products and services
-Respond to your requests, customise future ordering for you and communicate with you
-Design, price and develop existing and new products and services
-Improve our product offerings and customer service, to personalise the website for your shopping experience and to let you know of any new offers or discounts
-Promote and advertise our products and services to you and advise you of additional products or services which may be of interest to you. Our promotion and advertising may include emails, SMS or text message.
-Communicate with you regarding changes to the With A Pop’s website or any of our products and services
-Provide support services to you and maintain and update our business infrastructure and systems.
You can choose not to provide With A Pop with the information requested. However, if With A Pop cannot collect the personal information, particularly information requested in mandatory fields marked with an asterisk (*), we may not be able to provide you with the products, services or assistance you have requested (including processing and delivering your order) and you may not be able to take advantage of the products we have on offer.
If you communicate with us by telephone or email, regarding products, services or offers available with one of the companies affiliated with With A Pop, and you then ask us to place an order on your behalf with one of those affiliated companies, you consent to With A Pop providing your personal information to that affiliated company, your personal information will then be used by that company in accordance with its Privacy Policy.
How is information collected?
With A Pop collects information when you use our website or communicate with us by telephone, email, SMS, Messenger or Instagram. This includes information you provide when placing an order with us or making an enquiry on our website, email, social media, SMS and telephone.
Disclosure and storage of information
Unless required by law, by Court order or we are required to investigate suspected fraud or other unlawful activity, the personal information collected by With A Pop will only be disclosed to or seen and used by people working in/with With A Pop, unless you have authorised us to do otherwise. People that work for With A Pop include; contracted staff, delivery couriers and other companies that work on our behalf in order to provide our products and services. With A Pop does not sell or receive payments or services for disclosing customer’s personal information to any external company.
We keep your personal information if required for the purpose of conducting our business, to help us deal with your enquiries or requests in the future, or if we are required to keep the personal information by law or for governance purposes.
Changes to our Privacy Policy
With A Pop reserves the right to update our Privacy Policy from time to time by uploading an updated version on the With A Pop website. You should review our Privacy Policy when visiting our site or provide us with personal information.
Who can you contact regarding a privacy complaint?
If you have any concerns regarding our Privacy Policy or your personal information, you may contact us via email at Hello@withapop.com or via Phone 0407 349 401.